Returns & Exchanges

At Case, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product immediately upon arrival to show any damage or quality concerns.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photographic evidence.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a refund or a fresh replacement is appropriate.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement case at no additional cost to you.