Frequently Asked Questions
Everything you need to know about our fresh gourmet deliveries.
How do you ensure the freshness of the food during transit?
We use specialized insulated packaging and gel ice packs designed to maintain optimal temperatures for up to 48 hours. Every 'Case' order is packed the same day it ships to ensure maximum freshness upon arrival.
Where do you ship your products?
Currently, we ship to all 48 contiguous states in the US. We do not ship to P.O. boxes or internationally at this time to maintain our strict quality and safety standards.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept physical returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our product listings include detailed filters for gluten-free, vegan, and nut-free options. Please review the ingredient list on each product page for comprehensive allergen information.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's real-time status page so you can monitor your food's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.